Privacy Policy
Arnex Surveying is a professional surveying company located in Brentwood, Essex. We are committed to protecting your privacy and ensuring that your personal data is handled securely.
This Privacy Policy applies to the personal information we collect and process through our services when you engage with us as a client or visit our website.
Arnex Surveying is not responsible for the privacy or security practices of third parties, including any customers who may differ from those set forth in this policy. We require all customers and third-party partners to comply with applicable data protection laws and regulations.
We may update this policy from time to time to reflect changes in legal, technical, or business developments. The most recent version will always be available on our website.
1. Information We Collect and How We Use It
We collect different types of personal information to provide and improve our services. The types of information we collect include:
1.1 Information You Provide to Us
When you engage with Arnex Surveying, you may provide personal information such as:
Contact Information: Name, phone number, email address, and company name (if applicable).
Billing Information: Payment details, billing address, and transactional history.
Communication Records: Emails, enquiries, and interactions with our support team.
How We Use This Information:
To provide you with our surveying services.
To verify your identity and respond to inquiries.
To process payments and manage billing transactions.
To send you service-related information, including account updates and reports.
To send marketing communications (in accordance with your preferences).
To comply with legal obligations and enforce our terms and conditions.
1.2 Information We Automatically Collect
When you visit our website or use our services, we may collect information automatically, including:
Device Information: IP address, device type, operating system, and browser type.
Log Data: Website interactions, access times, page views, and error reports.
Cookies and Tracking Technologies: Tracking pixels, cookies, and analytics tools to understand usage patterns and improve our services.
How We Use This Information:
To improve our website and services.
To monitor for security and fraud prevention.
To personalize your experience and provide relevant content.
To analyse trends and enhance our marketing efforts.
1.3 Information from Third-Party Sources
We may obtain personal information from third-party sources such as publicly available databases or business partners. This may include:
Name, employer, job title, email address, and phone number.
How We Use This Information:
To verify your identity and contact details.
To provide tailored recommendations and marketing offers.
To conduct internal business analysis and forecasting.
Fulfil our contractual obligations and exercise our rights under any agreements made between you and us, including matters related to billing and collection.
2. How We Share Your Information
Your personal information may be shared in the following circumstances:
With Service Providers: To third-party contractors who assist in processing payments, providing customer support, and managing communications.
Legal and Regulatory Compliance: If required by law, court order, government regulations or professional bodies.
Business Transfers: In the event of a merger, sale, or transfer of Arnex Surveying’s assets.
Contractual Obligations: To exercise our rights under any contracts between you and us, including for billing and collection purposes.
3. Data Retention
We retain personal information as long as necessary for legitimate business purposes, such as fulfilling contractual obligations, complying with legal requirements, and resolving disputes. When no longer required, data will be securely deleted or anonymised.
4. Privacy for Our Website
4.1 Information We Collect and Why
Voluntary Submissions: Contact forms, enquiries, and event registrations.
Automatic Tracking: Website interactions, IP addresses, and cookies for analytics and security purposes.
Third-Party Sources: Marketing data from analytics providers and publicly available sources.
4.2 Cookies and Similar Tracking Technologies
We use cookies to:
Improve website functionality and user experience.
Analyse usage trends and website performance.
Serve targeted advertising based on your browsing activities.
You can manage your cookie preferences through your browser settings.
5. Your Data Protection Rights
You have the following rights regarding your personal data:
Access, Update, or Delete Your Information: You can request to review, update, or delete your personal data by contacting enquiries@arnexsurveying.co.uk
Opt-Out of Marketing Communications: You can unsubscribe from marketing emails via the “unsubscribe” link in emails.
Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.
Lodge a Complaint: If you believe your data protection rights have been violated, you may contact the UK’s Information Commissioner’s Office (ICO).
6. Security Measures
We implement appropriate security measures to protect personal data from unauthorized access, loss, or misuse. However, no online transmission can be guaranteed 100% secure, so we encourage you to take precautions to protect your personal information.